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Driscoll's is hiring:
JOB SUMMARY: Second level Desktop Support of PC users. In accordance with Driscoll’s support policies provides: support for PC and general network issues, support for essential server systems; management of IT projects; training of Service Desk staff. Bilingual English/Spanish preferred.
Driscoll's is hiring:
JOB SUMMARY: Second level Desktop Support of PC users. In accordance with Driscoll’s support policies provides: support for PC and general network issues, support for essential server systems; management of IT projects; training of Service Desk staff. Bilingual English/Spanish preferred.
JOB QUALIFICATIONS:
●
Associate’s
degree in computer related field of study; three years of increasingly
responsible experience supporting PC’s in a complex network environment; certification
in applicable computer and network support functions is highly desirable
●
Experience
with Windows Server System Administration required
●
Working
knowledge of TCP/IP, the OSI 7 layer model, and simple network routing and
switching technologies is required
●
Experience
with troubleshooting WANs, VPNs and Firewalls a plus
●
Demonstrable
superior interpersonal, communication and teamwork skills
●
Ability to
manage multiple priorities; self-starter
●
A California driver’s license and the ability to be
covered under company-sponsored vehicle insurance program are also required.
●
Ability to work
variable scheduling, including nights and weekends
RESPONSIBILITIES INCLUDE:
1. Desktop Support: Provides 2nd level support to users on
a variety of issues. Responds to telephone calls, e-mail and personnel requests
for technical support. Utilizes Service Desk software to track and monitor
problems to insure a timely resolution according to Service Level Agreements. Supports and maintains user account
information. Identifies, researches and
resolves technical problems. Shares in
rotation of after business-hour response to requests for help. NOTE: Support work, major installations, and
system or software upgrades must frequently be done during evenings, weekends,
or holidays to minimize disruptions or to provide after-hour support. A support
technician may be called in to work on short notice for emergency conditions or
may be on-call for after-hour support activities. Technical support is provided to locations
remote from the normal work site, so a willingness to travel is required.
2. Hardware: Maintains, analyzes, troubleshoots and
repairs computer systems, hardware and computer peripherals both locally and by
traveling to other locations. Documents, maintains, upgrades or replaces
hardware systems.
3. Software: Installs new software releases, system
upgrades, evaluates and installs patches and resolves software related problems
4. Active
Directory Administration: Administers
computer and user accounts through Active Directory, administers distribution
and security groups, create and disable user accounts, organize user and
computer accounts in OUs, change and reset user passwords.
5. Network: Works with Network Engineers to
install, configure and maintain organization’s network (LAN and WAN). Supports network operating system and
supporting software.
6. Phone System: Provides
maintenance, upgrades and support for corporate telephone system(s) and mobile
phones.
7. Projects:
Manages and executes
projects for the IT department, primarily related to Service Desk areas of
responsibility.
8. Training: Provide training to IT staff on support
procedures and other subjects related to technical support. Continually
educates self on current and future trends in Network & PC related hardware
and software.
9. Documentation: Creates documentation for or related to
IT projects, system upgrades, technical support procedures, frequently asked
questions, and other Service Desk related subjects.
10. General: Follows Company policies and practices
while representing Driscoll’s in an ethical and business-like manner in all
interactions with employees, governmental agencies, growers, customers, etc. Ensures the security of Driscoll’s
confidential and proprietary information and materials. Other duties as assigned. This job description is intended
to describe the general nature of the work performed by employees in this
job. It is not an exhaustive list of all
the job's responsibilities. At Driscoll’s,
all of our jobs include broad responsibilities for continually improving the
processes we use to develop our products.
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