In addition to a solid technical foundation the Support Tech II must be able to effectively communicate with high levels of initiative, judgment, & diplomacy to all users, customers, growers, and government officials via phone, email or in person to understand, investigate, troubleshoot and resolve support tickets. Having a good sense of business acumen with strong organization, critical thinking and prioritization abilities are important as is the ability to work individually or on a team within a fast paced 24/7 rotation environment. In effort to provide global support the ability to travel 10% of the time is required; locally, across the US and into Mexico. Bilingual English/Spanish is preferred.
The Support Technician II ensures the security of Driscoll’s confidential and proprietary information and materials and exemplifies the Driscoll’s values of Passion, Humility and Trustworthiness.
ABOUT US: Our dynamic portfolio of integrated systems and infrastructure are crucial in ensuring year round delivery of fresh berries to market. In the last 20 years we have experienced significant operational and market growth doubling in size every five years.
Headquartered in Watsonville, California we offer a broad range of competitive compensation and benefits packages supportive of a positive work/life balance including; healthcare benefits, 401K plans with matching contributions, tuition reimbursements, leadership training and wellness programs. Driscoll’s Philanthropy matches employee donations and volunteer time to community projects and nonprofit organizations partnering with over 90 employee led community action projects in 2012. Our unique company culture fosters innovation, excellence and collaboration as we continue to expand in others part of the world.
Christie Bower, Recruiter, Driscoll’s IT Organization
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